Work

Built the sales function from zero.

• Wrote the call scripts, quotas, compensation plans and lead routing the team ran on
• Built the Salesforce workflows and pipeline reporting
• Hired and trained two reps
• Carried 80–100 inbound calls a day myself, closing about 30%
• Shaped pricing, the sales process and client intake with leadership

Salesforce · Lead routing · Comp design · Sales enablement

Operations on Google Fiber's city build.

• Inherited a two-year backlog; cleared it and rebuilt the review cycle in three months
• Lead two specialists and approve 150–200 field reports a day
• Review $250K–$1M of work a month across 50–75 subcontractors
• Weekly operating reports for directors: on track, at risk, needs a decision
• Promoted from project manager to manager in four months

SAP S/4HANA · Salesforce · Power BI · Process design

Consultative selling and the Vision Pro launch.

• Finished 20%+ above service-attachment targets
• Ran live demos and onboarding for the Apple Vision Pro launch
• Needs-first conversations across hardware, services and the ecosystem
• High-volume customer work, balancing service quality and targets

Consultative selling · Onboarding · Customer success